Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 15, 2025
The Reality Rule: Treat Customers Right Without Expecting the Same In Return
I recently wrote about the Reality Rule in my Forbes column. Apparently, I hit on a topic that resonated with the Forbes readers, which prompted me to … [Read more...] about The Reality Rule: Treat Customers Right Without Expecting the Same In Return
“Look: A Practical Guide for Improving Your Observational Skills” with James Gilmore Copy
“The actions you take are based on the thoughts you have, and the thoughts you have are based on what you see happening in the world.” – Jim … [Read more...] about “Look: A Practical Guide for Improving Your Observational Skills” with James Gilmore Copy
Gen Z’s Influence on Customer Experience and Loyalty with Craig Crisler
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes loyalty programs appealing to Gen … [Read more...] about Gen Z’s Influence on Customer Experience and Loyalty with Craig Crisler
Top 5 Customer Service & CX Articles for Week of September 8, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 8, 2025
Anything That Is Immediately Gratifying Will Be Repeated
“Anything that is immediately gratifying will be repeated.” Almost 15 years ago, that was Steve Wynn’s opening line of a keynote speech. Wynn, the … [Read more...] about Anything That Is Immediately Gratifying Will Be Repeated
