This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is human-centric AI? How can … [Read more...] about Human-Centric AI in Customer Service with Nick Glimsdahl
Top 5 Customer Service & CX Articles for Week of September 1, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 1, 2025
The Many Meanings of AI Other Than Artificial Intelligence
AI, as in artificial intelligence, is the hot topic of the past two years. The experts say we’ve barely opened the door on AI’s possibilities. We all … [Read more...] about The Many Meanings of AI Other Than Artificial Intelligence
Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does a positive company culture directly … [Read more...] about Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
Top 5 Customer Service & CX Articles for Week of August 25, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 25, 2025
Five Ways to React to What Customers Say About You Online
It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But … [Read more...] about Five Ways to React to What Customers Say About You Online
