Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 13, 2025
Introducing the Customer Confidence Score™ (CCS)
Recently, I wrote about a customer trust survey. The feedback was amazing, which compelled me to take this a step further. After more writing and … [Read more...] about Introducing the Customer Confidence Score™ (CCS)
How Any Business Can Deliver a Luxurious Customer Experience with Neen James
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the common misconceptions about … [Read more...] about How Any Business Can Deliver a Luxurious Customer Experience with Neen James
Top 5 Customer Service & CX Articles for Week of October 6, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 6, 2025
You Don’t Have to Bet to Hit the Customer Experience Trifecta
If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, … [Read more...] about You Don’t Have to Bet to Hit the Customer Experience Trifecta
What Good Leaders Can Learn from Bad Bosses with Mita Mallick
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What impact does internal workplace culture … [Read more...] about What Good Leaders Can Learn from Bad Bosses with Mita Mallick
