Are you blind to the major turnoffs you may be exhibiting to your clients and prospects? Look, your clients will tell you if they think your service … [Read more...] about Things Clients Notice That You Don’t
Customer Experience
How Top Sellers Treat Buyers
There is absolutely a difference between how top sellers interact with people, compared to how mediocre or poor sellers interact with people. Of … [Read more...] about How Top Sellers Treat Buyers
You Need to Dump This Stereotype
Millennials in the professional world have been a hot topic for the past few years. It seems every second or third article online discusses how to … [Read more...] about You Need to Dump This Stereotype
Customer Service – The difference between Poor to Great
One CRITICAL Step to Get Employees on Board My work as a business coach and sales and service speaker has me traveling quite a bit. I often must run … [Read more...] about Customer Service – The difference between Poor to Great
S.A.S.S (Stupid Ass Sales Strategies)
It’s been a long time since I was perturbed about a sales practice. That changed last week at Saks Fifth Avenue with Georgio … [Read more...] about S.A.S.S (Stupid Ass Sales Strategies)
Future Proofing Your Sales Career
I’m rarely lost for words, but this provocative question at last night’s Enterprise Sales Forum in NYC caused me to pause for a few … [Read more...] about Future Proofing Your Sales Career