Shep Hyken

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and … [Read more...] about Guest Blog: Connect With Your Customers & Watch Your Business Grow

You may have heard the expression, “Take a walk in your customer’s shoes.” The idea is that you put yourself in the customer’s … [Read more...] about Walking In Your Customer’s Shoes

Social Media and the Customer Journey Human Connections Through a Digital Platform Shep Hyken interviews Jamie Gilpin. They discuss how the role of … [Read more...] about Amazing Business Radio: Jamie Gilpin

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of June 3, 2019

The sun always rises tomorrow! The other day my friend and one of our avid Shepard Letter readers, Doug Schukar, shared this quote he heard over and … [Read more...] about Starting Over – Part Two