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Shep Hyken

Amazing Business Radio: Josh Ginsberg

Shep Hyken - 30 July 2019

Crisis Management in the Customer Experience How to Take Care of Your Customers When Things Go Wrong Shep Hyken interviews Josh Ginsberg. They discuss … [Read more...] about Amazing Business Radio: Josh Ginsberg

5 Top Customer Service Articles for the Week of July 29, 2019

Shep Hyken - 29 July 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of July 29, 2019

Guest Blog: How to Make Effective Customer Experience Strategies for a Software Development Company?

Shep Hyken - 26 July 2019

This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a … [Read more...] about Guest Blog: How to Make Effective Customer Experience Strategies for a Software Development Company?

It’s Your Fault

Shep Hyken - 24 July 2019

The other day I was leaving a parking lot that required me to pay on the way out. It was an automated system. I put my ticket in the slot, the machine … [Read more...] about It’s Your Fault

5 Top Customer Service Articles for the Week of July 22, 2019

Shep Hyken - 22 July 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of July 22, 2019

Amazing Business Radio: John Brandt

Shep Hyken - 22 July 2019

The Trap of “Nincompoopery” in Business and CX Forging Real Relationships with Your Customers to Deliver Excellent Customer Service Shep … [Read more...] about Amazing Business Radio: John Brandt

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