The other day I was leaving a parking lot that required me to pay on the way out. It was an automated system. I put my ticket in the slot, the machine calculated what I owed, and then asked me to insert my credit card to make the payment. There were even some convenient instructions on how to insert the parking ticket and credit card into the machine. Unfortunately, it didn’t work. Even worse, it took my card and didn’t give it back. The screen read, “Error. Ticket Jammed.”
A little frustrated, I noticed a button to push for help. Within moments a woman’s voice came over the speaker asked what the problem was. I shared what happened and she said someone would be there in just a few minutes. In the meantime, cars were starting to stack up behind me. I felt terrible—and even a little embarrassed.
The woman did show
