This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into … [Read more...] about Guest Blog: Converting Customers To Die Hard Fans
Customer Service May Not Be Your First Priority, and That’s Okay
Tony Hsieh is the CEO of the online shoe and clothing company, Zappos. The company’s reputation for amazing customer service is almost a … [Read more...] about Customer Service May Not Be Your First Priority, and That’s Okay
Amazing Business Radio: Jeff Gothelf
“Sense and Respond” Culture Building a Culture of Creative Response to Customer Need Shep Hyken interviews Jeff Gothelf. They discuss how … [Read more...] about Amazing Business Radio: Jeff Gothelf
5 Top Customer Service Articles for the Week of August 5, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of August 5, 2019
Guest Blog: The Importance of First Impressions in Customer Service
This week we feature an article by Ujebardha Bekolli who writes about the importance of the first impression. Whether on the phone or in person, … [Read more...] about Guest Blog: The Importance of First Impressions in Customer Service
The Customer-Free Zone
There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with … [Read more...] about The Customer-Free Zone
