Guest Blog: The Importance of First Impressions in Customer Service

This week we feature an article by Ujebardha Bekolli who writes about the importance of the first impression. Whether on the phone or in person, it’s important to train your employees the right way to interact with your customers.
The importance of first impressions
Customer service is one of the most important parts of doing business. The relationships you create with your customers reflect directly on the success of your business. One very important goal of customer service is to keep to consumer coming back.
Something that a lot of people ignore is the fact that your customers associate your company with the kind of treatment they get from the customer support employees. The people you have working in that particular department will undoubtedly set an image for your business.
On the Telephone
One way you could be contacting your customers is by phone. These kinds of customer support groups are there to assist when