Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng
(Thrive Global) How do you prevent yourself from undermining your own CX efforts so that your company can thrive? It starts with avoiding these common CX pitfalls.
My Comment: Sometimes it’s small “tweaks” that make a big difference – not big initiatives. What caught my eye when I first started reading this article was it promised three small “aspects” or ideas. I’m not sure you would call these small, but they are all relevant. And, my favorite of the three, and one I’ve been preaching for years is that CX is everyone’s job.
3 Strategies for Humanizing
