This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While … [Read more...] about Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?
It’s Not Where You Are. It’s Where You’re Going.
Sometimes you find life lessons in unexpected places. This time it was on the golf course. Almost every Sunday throughout the summer I play golf with … [Read more...] about It’s Not Where You Are. It’s Where You’re Going.
Amazing Business Radio: Chris Bauserman
The Emotional Customer Experience Understanding the Emotion Behind the Experience Economy Shep Hyken interviews Chris Bauserman. They discuss how … [Read more...] about Amazing Business Radio: Chris Bauserman
5 Top Customer Service Articles for the Week of August 26, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of August 26, 2019
Guest Blog: Omnichannel Customer Service – Why should you implement it in your business?
This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer … [Read more...] about Guest Blog: Omnichannel Customer Service – Why should you implement it in your business?
What Can You Do To Create a Better Experience For Your Customers?
If you’ve ever seen one of my speaking presentations, you’ve most likely heard my story about my favorite cab driver. It is an example of … [Read more...] about What Can You Do To Create a Better Experience For Your Customers?
