5 Top Customer Service Articles for the Week of August 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
37 Customer Experience Statistics You Need to Know for 2019 by  Toma Kulbytė
(Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different. But, why are so many companies focusing on the customer experience and what happens to companies that choose to ignore it?
My Comment: We start this week’s Top Five roundup with an article filled with stats – 37 of them! Sure, you may already know how important customer service and experience are, but just a reminder that 86% of customers are willing to pay more for a great experience. And 65% of customers find a positive experience to be more influential than all