This week we feature an article by Robert C. Johnson who writes about the importance of cross-team collaboration when providing B2B customer … [Read more...] about Guest Blog: Why cross-team collaboration is essential for B2B customer support teams
Yes is More Than an Answer. It’s an Attitude!
Customers don’t like to be told no. Any request or complaint that is met with a negative response may only add fuel to the fire. That’s … [Read more...] about Yes is More Than an Answer. It’s an Attitude!
Amazing Business Radio: Paul Selby
Customer Service Will Never Go Out of Style Keeping Customer Service Relevant to Self-Service and Proactive Service Shep Hyken interviews Paul Selby … [Read more...] about Amazing Business Radio: Paul Selby
5 Top Customer Service Articles for the Week of September 16, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of September 16, 2019
Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat
This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. Businesses … [Read more...] about Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat
That “Something Extra” You Offer to Make Customers Love You
In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. … [Read more...] about That “Something Extra” You Offer to Make Customers Love You
