This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers.
Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies.
One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat.
Here are 7 areas we feel are extremely important when it comes to improving the overall live chat experience delivered to customers.
Be quick to accept live chat requests
Don’t make customers wait when they initiate live chat requests. Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor
Live chat response times in seconds – Statistica
Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry.
