The Analytic Customer Experience How AI Can Support Human Customer Service Shep Hyken interviews Tom Goodmanson. They discuss trends in digital … [Read more...] about Amazing Business Radio: Tom Goodmanson
5 Top Customer Service Articles for the Week of September 30, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of September 30, 2019
Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life
This week we feature an article by Jessica Wise who shares a story to illustrate how you can develop a lifelong relationship with your customers by … [Read more...] about Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life
5 Ways to Deliver Better Service Just in Time for National Customer Service Week
National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only … [Read more...] about 5 Ways to Deliver Better Service Just in Time for National Customer Service Week
Amazing Business Radio: Annette Franz
Customer Understanding The Link Between the Employee Experience and the Customer Experience Shep Hyken interviews Annette Franz. They discuss her new … [Read more...] about Amazing Business Radio: Annette Franz
5 Top Customer Service Articles for the Week of September 23, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of September 23, 2019
