• Skip to main content
  • Skip to footer

Top Sales World - inspiring the global sales community

  • Home
  • About
  • Contributors
  • Top Sales Books
    • Submit a Sales or Marketing Book 2025
    • Top Sales Books 2024
    • Top Sales Books 2023
  • JF Initiatives
    • Top Sales Articles
    • Top Sales Awards
    • Top Sales Futurists
    • Top Sales Leadership
    • Top Sales Magazine
    • Top Sales Library
  • Media Pack

5 Top Customer Service Articles for the Week of September 23, 2019

Shep Hyken - 23 September 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
How To Tell If A Customer Service Agent Will Help You by Christopher Elliott
(Forbes) When you’re on the line with someone like Valerie Zhou, there’s no question this customer service agent will help you.
My Comment: Chris Elliot is a consumer advocate. At first, I thought this article was written for consumers. After all, the title is “How to Tell if a Customer Service Agent Will Help You.” Then as I read it, I realized there is solid information about what makes for a great customer service agent. Perhaps the title should be “How to Tell if Your Customer Service Agents Will Help Your Customers.”
3 Ways Artificial Intelligence Is Transforming

Footer

Follow Us

  • LinkedIn
  • Twitter

Our Partners

Sandler
Assessments 24x7
Integrity Solutions
Kristie K. Jones
Kurlan & Assocs
Membrain
Mereo
Women SalesPro
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© Copyright 2010 - 2025 topsalesworld.com · All Rights Reserved · Contact· Privacy Policy · A JF Initiative