Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
How To Tell If A Customer Service Agent Will Help You by Christopher Elliott
(Forbes) When you’re on the line with someone like Valerie Zhou, there’s no question this customer service agent will help you.
My Comment: Chris Elliot is a consumer advocate. At first, I thought this article was written for consumers. After all, the title is “How to Tell if a Customer Service Agent Will Help You.” Then as I read it, I realized there is solid information about what makes for a great customer service agent. Perhaps the title should be “How to Tell if Your Customer Service Agents Will Help Your Customers.”
3 Ways Artificial Intelligence Is Transforming
