National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy. In fact, the original intent was to focus more on employees than customers, but I’m happy to celebrate both.
In customer service, there are so many ways to do things right. In my speeches, I talk about the right way to manage first impressions, demonstrate knowledge, build rapport, ask the right questions and much, much more. I thought it would be fun to create a list of a few things that everyone should do right. These are some of the basics—they should be common sense. Since National Customer Service Week is five days long, here is a list of five simple ways to create a better experience for your customers and your
