This week we feature an article by Linda Taylor who writes about the importance of customer journey mapping in every organization in order to improve … [Read more...] about How to Use Customer Journey Mapping for Impressive Customer Experience?
Give Recognition Where It’s Due
There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. Most likely, they … [Read more...] about Give Recognition Where It’s Due
Amazing Business Radio: Blake Morgan
Companies with a Soul are the Future of Customer Experience Understanding Companies and Customers of the Future Shep Hyken interviews Blake Morgan. … [Read more...] about Amazing Business Radio: Blake Morgan
5 Top Customer Service Articles for the Week of October 28, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of October 28, 2019
Guest Blog: Hiring and Leadership to Improve CX in Your Call Center
This week we feature an article by Matthew Smollen who says ensuring your clients have an amazing call center experience when interacting with your … [Read more...] about Guest Blog: Hiring and Leadership to Improve CX in Your Call Center
Bad Timing or Bad Decision
Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn’t decide what to see. Easy solution—we … [Read more...] about Bad Timing or Bad Decision
