5 Top Customer Service Articles for the Week of October 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan
(Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. We’d like to help you build a viable customer service strategy with nine actionable customer service ideas that can be a huge differentiator for your business.
My Comment: Let’s start this week’s Top Five Roundup with a list of nine “actionable ideas” to help drive repeat business. What I like about how this article is written is that it lists the nine ideas at the beginning of the article. If one of them resonates with you, just click