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Bad Timing or Bad Decision

Shep Hyken - 23 October 2019

Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn’t decide what to see. Easy solution—we decided to go home and watch one of our favorite shows on Netflix. We arrived home, got comfortable, turned on the TV and… nothing. The TV went on, but there was no cable or Internet signal. There was an outage. Obviously, the cable company didn’t do this on purpose. It was out of their control. Sometimes things happen. It was just bad timing.
A couple of weeks later, I attended a conference at a hotel in Orlando. We enjoyed the speakers in the morning session, and after about two hours, it was time for a break. More than 600 of us got up to stretch our legs and, as most might do after a morning session preceded with coffee, head to the restroom.
I immediately noticed a

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