Shep Hyken

Elevate the Employee (and Customer) Experience Making a Lasting Impact on the People That Power Your Business Shep Hyken interviews Robert Glazer. … [Read more...] about Amazing Business Radio: Robert Glazer

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of December 2, 2019

This week we feature an article by Rahul Varshneya who writes about how technology innovations are continuously improving the customer … [Read more...] about Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring … [Read more...] about When Things Aren’t Going Well, Will You Accept Blame?

Get Thematic with Customer Feedback  How to Get the Most Out of Your Customer Feedback  Shep Hyken … [Read more...] about Amazing Business Radio: Alyona Medelyan

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of November 25, 2019