Amazing Business Radio: Robert Glazer

Elevate the Employee (and Customer) Experience
Making a Lasting Impact on the People That Power Your Business
Shep Hyken interviews Robert Glazer. They discuss his practice of employee “wish-granting,” common service mistakes businesses make and his book, Elevate: Push Beyond Your Limits and Unlock Success in Yourself and Others.
Top Takeaways:
Find ways to do something meaningful for your employees around the holidays—or any time of year. Experiences often are better remembered and make a bigger impact than money.
By investing in your employees, you are investing in the culture of your organization. With a strong culture, you will attract and keep the kind of employees you want.
Customers will not love your company until your employees love your company. Focus your efforts on the employee experience and the customer experience will follow.
“Capacity building” is the method by which individuals seek, acquire, and develop the skills and ability to consistently perform at a high