5 Top Customer Service Articles for the Week of December 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor
(Blue Ocean) As the holiday season unfolds, we wanted to share the amazing words of gratitude that flow every day from our clients’ customers to our agents. In this article, you will find the best customer service kudos of 2019 (so far!) with quotes directly from the mouths of customers we interact with.
My Comment: This is as much of an idea as it is an article. This company took the “Top Ten Kudos” it received from customers they interact with and shared it with not only employees but the entire world. A great way