Shep Hyken

Simple is Transformative in the Customer Experience Revolutionizing Communication So It’s Personalized, Secure, and Effortless Shep Hyken … [Read more...] about Amazing Business Radio: Matt Gillin

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of January 13, 2020

This week we feature an article by David Meerman Scott who has written a new book, Fanocracy: Turning Fans into Customers and Customers into Fans … [Read more...] about Guest Post: Turn Customers into Fans by Telling the Truth, Especially When It Hurts

One of our faithful Shepard Letter subscribers emailed me a story. He was at a store, and the employee was friendly and engaging. But when he saw her … [Read more...] about Smile and the World Smiles With You—Unless It’s Fake

Customer Fandom How to Build Your Customer Fanbase Shep Hyken interviews David Meerman Scott. They discuss his new book, Fanocracy: Turning Fans into … [Read more...] about Amazing Business Radio: David Meerman Scott

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of January 6, 2020