This week we feature an article by Brett Patrontasch, CEO of Shyft. Brett provides three insightful ways to help improve customer satisfaction and … [Read more...] about Guest Post: The Secret to Stand-Out Store-Level Customer Service
Batteries Included
“There are two kinds of people: Batteries Included and Batteries Not Included.” That quote comes from Dan Sullivan, founder and president … [Read more...] about Batteries Included
Amazing Business Radio: Jim Gilmore
Excellent Service in an Experience Economy How to Create an Experience That Wins Customers Shep Hyken interviews Jim Gilmore. They discuss the new … [Read more...] about Amazing Business Radio: Jim Gilmore
5 Top Customer Service Articles For the Week of January 20, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of January 20, 2020
Guest Post: How One Bold Move Helped this Firm Survive (and Thrive!) in The Great Recession
This week we feature an article by Bill Cates, author of Beyond Referrals, Radical Relevance, and the founder of The Cates Academy for … [Read more...] about Guest Post: How One Bold Move Helped this Firm Survive (and Thrive!) in The Great Recession
Your Emergency Response Plan—Be Prepared
One of our Shepard Letter subscribers, Tom Korff, wrote in with an important question: how should customer support agents handle callers who are … [Read more...] about Your Emergency Response Plan—Be Prepared
