Guest Post: The Secret to Stand-Out Store-Level Customer Service

This week we feature an article by Brett Patrontasch, CEO of Shyft. Brett provides three insightful ways to help improve customer satisfaction and employee empowerment.
Most retail businesses understand that the best service strategies won’t succeed if store-level employees don’t feel motivated.
When given proper training, support, and encouragement, employees can make your business. If service seems to lag, you might take a look at your service strategy – as well as employee engagement strategy.
More often than not, bad customer service can be attributed to employee ambivalence. Usually, the reality of the issue can be summarized in one sentence: A lack of employee empowerment.
A Dale Carnegie study found that companies with high employee engagement outperform those without it by 202%. And yet, a separate report from Deloitte found that less than a quarter of companies believe they offer excellence in this area.
So, how do you encourage your retail business to stand