This week we feature an article by Daniel Ramsey, founder and CEO of MyOutDesk. He discusses the pros and cons of AI customer service tools, as well … [Read more...] about Guest Post: When You Need to Scale Up Customer Service… But Your AI Just Doesn’t Quite Cut it Yet
You May Not Know It, But You’re in the Subscription Business
I have an idea about renewals. Most people think that a renewal applies to some type of subscription. You renew your subscription to a magazine, a … [Read more...] about You May Not Know It, But You’re in the Subscription Business
Amazing Business Radio: Dan Hill
Facial Coding in the Customer Experience How to Read and Respond to Customers’ Emotions to Deliver Better Service Shep Hyken interviews Dan … [Read more...] about Amazing Business Radio: Dan Hill
5 Top Customer Service Articles For the Week of June 15, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of June 15, 2020
Guest Post: 4 Questions Your Call Center Employees Will Ask You During Crisis…And How to Answer Them
This week we feature an article by Chloe Sesta Jacobs, Head of People & Culture at Deputy. She provides crisis management strategies for call … [Read more...] about Guest Post: 4 Questions Your Call Center Employees Will Ask You During Crisis…And How to Answer Them
Taking the Extra Step to Deliver Amazing Service
Sometimes a little creativity and extra effort can make a big difference in the customer experience. One of our followers, David Turk, shared an … [Read more...] about Taking the Extra Step to Deliver Amazing Service
