Guest Post: When You Need to Scale Up Customer Service… But Your AI Just Doesn’t Quite Cut it Yet

This week we feature an article by Daniel Ramsey, founder and CEO of MyOutDesk. He discusses the pros and cons of AI customer service tools, as well as the benefits of utilizing a virtual assistant.
There is no doubt that the presence of AI in today’s businesses has helped companies operate smoothly when teams cannot afford more customer service employees. For some, businesses are finding that their retention rates are dipping while using AI customer service software. So what is the perfect balance in incorporating AI, yet still fostering genuine client relationships? Despite tremendous success in AI software like Siri & Google Assistants by the big-5 tech companies, most AI solutions out there made by tech start-ups lack the programmatic ability to respond in a genuinely human way to queries.
An “unsupervised” AI bot has led businesses to receive sudden surges in negative feedback, bad reviews, and increased churn. Every customer in