Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020? by Retail TouchPoints
(Retail TouchPoints) In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty.
My Comment: This is a report you’ll have to download, so if you’re interested in customer loyalty (and who isn’t), then this is for you. The research in the report found that almost two-thirds of consumers surveyed say their loyalty is hard than ever to keep. The goal is to build revenue while building and earning your customers’ loyalty. You’ll find some good ideas in this report.
The 7 Rs of resiliency programs by Doug Reifschneider
(Retail Customer Experience)