This week we feature an article by Ashwini Dave, a digital marketing expert at Acquire. She explains the difference between customer service and … [Read more...] about Guest Post: Combine Customer Service and Customer Experience to Grow Your Business
A Boring Customer Service Experience—That’s What Our Customers Want
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be … [Read more...] about A Boring Customer Service Experience—That’s What Our Customers Want
Amazing Business Radio: Chuck Surack
The Golden Rule in Customer Service Empowering Employees to Take Care of the Customer—Always Shep Hyken interviews Chuck Surack, Founder and CEO … [Read more...] about Amazing Business Radio: Chuck Surack
5 Top Customer Service Articles For the Week of July 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of July 27, 2020
Guest Post: How to Attract New Business During COVID-19
This week we feature an article by Derek Goodman, entrepreneur and creator of Inbizability. He shares some tips on how to gain new customers during … [Read more...] about Guest Post: How to Attract New Business During COVID-19
Would You Fight to Make Your Customers Happy?
These are the kind of people—and the kind of company—you want to do business with. First, a little background. I was having a … [Read more...] about Would You Fight to Make Your Customers Happy?
