If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, … [Read more...] about You Don’t Have to Bet to Hit the Customer Experience Trifecta
What Good Leaders Can Learn from Bad Bosses with Mita Mallick
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What impact does internal workplace culture … [Read more...] about What Good Leaders Can Learn from Bad Bosses with Mita Mallick
Top 5 Customer Service & CX Articles for Week of September 29, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 29, 2025
Find Out How Much Your Customers Trust You with a Customer Trust Survey
Recently, a client reached out to me, concerned that their customer service was slipping. Due to supply issues, they weren’t fulfilling orders on … [Read more...] about Find Out How Much Your Customers Trust You with a Customer Trust Survey
Balancing AI, Personalization, and the Human Touch with Chris Koehler
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What defines an amazing digital customer … [Read more...] about Balancing AI, Personalization, and the Human Touch with Chris Koehler
Top 5 Customer Service & CX Articles for Week of September 22, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 22, 2025
