Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 8, 2025
Anything That Is Immediately Gratifying Will Be Repeated
“Anything that is immediately gratifying will be repeated.” Almost 15 years ago, that was Steve Wynn’s opening line of a keynote speech. Wynn, the … [Read more...] about Anything That Is Immediately Gratifying Will Be Repeated
Human-Centric AI in Customer Service with Nick Glimsdahl
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is human-centric AI? How can … [Read more...] about Human-Centric AI in Customer Service with Nick Glimsdahl
Top 5 Customer Service & CX Articles for Week of September 1, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 1, 2025
The Many Meanings of AI Other Than Artificial Intelligence
AI, as in artificial intelligence, is the hot topic of the past two years. The experts say we’ve barely opened the door on AI’s possibilities. We all … [Read more...] about The Many Meanings of AI Other Than Artificial Intelligence
Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does a positive company culture directly … [Read more...] about Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
