How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It … [Read more...] about The Future of CX: AI First, Not AI Only
Customer Experience Beyond Distinction with Scott McKain
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is consistency important in providing an … [Read more...] about Customer Experience Beyond Distinction with Scott McKain
Top 5 Customer Service & CX Articles for Week of February 9, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 9, 2026
The Difference Between a Proactive and Reactive Customer Service and CX Strategy
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the … [Read more...] about The Difference Between a Proactive and Reactive Customer Service and CX Strategy
Thriving in the Transformation Economy with Joseph Pine
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the transformation economy? What is … [Read more...] about Thriving in the Transformation Economy with Joseph Pine
Top 5 Customer Service & CX Articles for Week of February 2, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 2, 2026
