As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the … [Read more...] about AI’s Ridiculous Response to a Ridiculous Question
Start with the Customer In Mind with Peter Cross
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can brands empower employees to deliver … [Read more...] about Start with the Customer In Mind with Peter Cross
Top 5 Customer Service & CX Articles for Week of December 8, 2025
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 8, 2025
This Is Why Customers Trust You
In the past few months, I’ve been writing and speaking about how trust fits into the customer experience. Trust is earned, and once earned, it results … [Read more...] about This Is Why Customers Trust You
What Makes Customers Trust a Brand with Allyse Slocum
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why are online reviews crucial for building … [Read more...] about What Makes Customers Trust a Brand with Allyse Slocum
Top 5 Customer Service & CX Articles for Week of December 1, 2025
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 1, 2025
