Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 30, 2024
Let’s Play 20 Customer Experience (CX) Questions – Part One
Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in … [Read more...] about Let’s Play 20 Customer Experience (CX) Questions – Part One
Customer Experience Sells with Arun Shastri
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is including sales important in the … [Read more...] about Customer Experience Sells with Arun Shastri
Top 5 Customer Service & CX Articles for Week of December 23, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 23, 2024
The Five Easiest Customer Service Tactics Anyone Can Do
It’s the holiday season, and whatever holiday you choose to celebrate – or choose not to celebrate – gifting is the norm. So, I have a gift for you: … [Read more...] about The Five Easiest Customer Service Tactics Anyone Can Do
How to Execute the Optimal Customer Experience with John Durocher
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and … [Read more...] about How to Execute the Optimal Customer Experience with John Durocher
