I’m often asked, “What should AI be used for?” While there is much that AI can do to support businesses in general, it’s obvious that I’m being asked … [Read more...] about Just Because AI Can Do Something, Doesn’t Mean It Should
How Verizon Is Setting a New Standard for Customer Experience with Sampath
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can you turn your call center from a cost … [Read more...] about How Verizon Is Setting a New Standard for Customer Experience with Sampath
Top 5 Customer Service & CX Articles for Week of July 14, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 14, 2025
Why Every Company Needs Its Own Nordstrom Tire Story
Earlier this year, I wrote a Forbes article celebrating the 50th anniversary of the famous Nordstrom story in which a man wanted to return a set of … [Read more...] about Why Every Company Needs Its Own Nordstrom Tire Story
How Text Messaging Transforms Customer Engagement with Dave Baxter
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How has text messaging evolved as a preferred … [Read more...] about How Text Messaging Transforms Customer Engagement with Dave Baxter
Top 5 Customer Service & CX Articles for Week of July 7, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 7, 2025
