This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can cultural differences impact customer … [Read more...] about Adapt to the Local Culture and Create a Better CX with Katherine Melchior Ray
Top 5 Customer Service & CX Articles for Week of June 23, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 23, 2025
Every Customer Deserves Your “First-Time Energy”
While this isn’t formal research, I’ve asked many people the question, “What do you think is the most common question that customers ask employees?” I … [Read more...] about Every Customer Deserves Your “First-Time Energy”
Samsung’s Speed, Simplicity, and Service with Mark Williams
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a brand turn customer service … [Read more...] about Samsung’s Speed, Simplicity, and Service with Mark Williams
Top 5 Customer Service & CX Articles for Week of June 16, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 16, 2025
Details Count: How Small Flaws Can Taint the Entire Customer Experience
Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed … [Read more...] about Details Count: How Small Flaws Can Taint the Entire Customer Experience
