Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of January 13, 2025
A Look Back at the Top Articles and Podcasts of 2024
We have crossed over into the new year, and 2024 is now a history lesson. But there is a lot we can learn from history. In 2024, I wrote 52 Shepard … [Read more...] about A Look Back at the Top Articles and Podcasts of 2024
How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can listening to customer exchanges … [Read more...] about How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili
Top 5 Customer Service & CX Articles for Week of January 6, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of January 6, 2025
Let’s Play 20 Customer Experience (CX) Questions – Part TWO
This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten … [Read more...] about Let’s Play 20 Customer Experience (CX) Questions – Part TWO
Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to … [Read more...] about Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
