This article answers the question: What do customers think about customer service in 2026? I’m very excited to release the 2026 State of Customer … [Read more...] about This is How Your Customers Think About Your Customer Service In 2026
Making Great Customer and Employee Relationships Stick with Stephen Baer
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does internal employee engagement influence … [Read more...] about Making Great Customer and Employee Relationships Stick with Stephen Baer
Top 5 Customer Service & CX Articles for Week of February 23, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 23, 2026
This Could Be the Most Expensive Phrase in Business
This article answers the question: What phrase may be the most expensive to use in business, and why? There are certain phrases that I consider to … [Read more...] about This Could Be the Most Expensive Phrase in Business
How AI Can Make Customer Experience More Human with Vinod Muthukrishnan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI create a human-centered customer … [Read more...] about How AI Can Make Customer Experience More Human with Vinod Muthukrishnan
Top 5 Customer Service & CX Articles for Week of February 16, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 16, 2026
