I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving … [Read more...] about Ten Reasons Why Customers Hate Calling You for Help
AI-Powered Personalization with Rick Elmore
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies send personalized handwritten … [Read more...] about AI-Powered Personalization with Rick Elmore
Top 5 Customer Service & CX Articles for Week of November 10, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 10, 2025
A Lesson On How to Hire the Right Person From the Richest Man in the World
The old saying in business, when it comes to hiring people, is this: Hire for attitude, train for skill. I’ve shared ideas related to this … [Read more...] about A Lesson On How to Hire the Right Person From the Richest Man in the World
Scaling Customer Success with Melissa Puls
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is customer success? What is the … [Read more...] about Scaling Customer Success with Melissa Puls
Top 5 Customer Service & CX Articles for Week of November 3, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 3, 2025
