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Shep Hyken

What’s More Important, Happy Customers or Happy Employees?

Shep Hyken - 15 October 2025

Do happy employees make happy customers, or is it the other way around? Do happy customers make employees happy?  I’ve written in many articles and … [Read more...] about What’s More Important, Happy Customers or Happy Employees?

Creating the Engagement Effect with Steve Spangler

Shep Hyken - 14 October 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can leaders create more engaging … [Read more...] about Creating the Engagement Effect with Steve Spangler

Top 5 Customer Service & CX Articles for Week of October 13, 2025

Shep Hyken - 13 October 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 13, 2025

Introducing the Customer Confidence Score™ (CCS)

Shep Hyken - 8 October 2025

Recently, I wrote about a customer trust survey. The feedback was amazing, which compelled me to take this a step further. After more writing and … [Read more...] about Introducing the Customer Confidence Score™ (CCS)

How Any Business Can Deliver a Luxurious Customer Experience with Neen James

Shep Hyken - 7 October 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the common misconceptions about … [Read more...] about How Any Business Can Deliver a Luxurious Customer Experience with Neen James

Top 5 Customer Service & CX Articles for Week of October 6, 2025

Shep Hyken - 6 October 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 6, 2025

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