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Shep Hyken

AI May Hallucinate… So Do People

Shep Hyken - 17 September 2025

One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is … [Read more...] about AI May Hallucinate… So Do People

Closing the Customer Experience Gap with Jeff Rosenberg

Shep Hyken - 16 September 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes a successful customer experience … [Read more...] about Closing the Customer Experience Gap with Jeff Rosenberg

Top 5 Customer Service & CX Articles for Week of September 15, 2025

Shep Hyken - 15 September 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 15, 2025

The Reality Rule: Treat Customers Right Without Expecting the Same In Return 

Shep Hyken - 10 September 2025

I recently wrote about the Reality Rule in my Forbes column. Apparently, I hit on a topic that resonated with the Forbes readers, which prompted me to … [Read more...] about The Reality Rule: Treat Customers Right Without Expecting the Same In Return 

“Look: A Practical Guide for Improving Your Observational Skills” with James Gilmore Copy

Shep Hyken - 10 September 2025

“The actions you take are based on the thoughts you have, and the thoughts you have are based on what you see happening in the world.” – Jim … [Read more...] about “Look: A Practical Guide for Improving Your Observational Skills” with James Gilmore Copy

Gen Z’s Influence on Customer Experience and Loyalty with Craig Crisler

Shep Hyken - 9 September 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes loyalty programs appealing to Gen … [Read more...] about Gen Z’s Influence on Customer Experience and Loyalty with Craig Crisler

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