Do happy employees make happy customers, or is it the other way around? Do happy customers make employees happy? I’ve written in many articles and … [Read more...] about What’s More Important, Happy Customers or Happy Employees?
Creating the Engagement Effect with Steve Spangler
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can leaders create more engaging … [Read more...] about Creating the Engagement Effect with Steve Spangler
Top 5 Customer Service & CX Articles for Week of October 13, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 13, 2025
Introducing the Customer Confidence Score™ (CCS)
Recently, I wrote about a customer trust survey. The feedback was amazing, which compelled me to take this a step further. After more writing and … [Read more...] about Introducing the Customer Confidence Score™ (CCS)
How Any Business Can Deliver a Luxurious Customer Experience with Neen James
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the common misconceptions about … [Read more...] about How Any Business Can Deliver a Luxurious Customer Experience with Neen James
Top 5 Customer Service & CX Articles for Week of October 6, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 6, 2025
