Keith Rosen

A Day in Cinque Terre: Strangers, Angels, and the Truth We Forget “Ready?” I asked as we stepped out of our Florence hotel at 7 a.m.“Barely,” my … [Read more...] about Will AI Replace the Power of Human Connection? My Day In Cinque Terre, Italy, and Strangers Who Became Teachers

The Dollar That Created Brand Loyalty My wife opened an account for our daughter at, let’s call this bank, Resident Bank. Nothing special about the … [Read more...] about Companies Don’t Lose Customers. Your Service and Support Does

– The Art of Enrollment –  How to Kick-start Critical Conversations that Develop Buy-In, Inspire Action, and Create Lasting Change The book and … [Read more...] about New Book! The Art of Enrollment – Free Download for a Limited Time!

What do you do when you witness someone blatantly disrespect another person? Do you intervene or silently stand by? One manager took the difficult … [Read more...] about Why a Top Sales Manager Got Fired at the Airport

Here’s an experience I had over the weekend that further confirms why culture will always outperform quota and is the linchpin that ignites … [Read more...] about Why Culture Always Crushes and Outperforms Quota

Stop Judging the Symptom. Start Seeing the Person.Susan was the team member every manager wants. She walked into the office each morning with a bright … [Read more...] about She Wasn’t Quiet Quitting. She Was Quietly Hurting. Forget Performance – Try Compassion