When You Stop Avoiding, You Start Connecting. Here’s a powerful lesson I experienced in the airport. Consider this. The people you avoid are the ones … [Read more...] about Conversations from a Wheelchair: What Happens When You Stop Looking Away and Start Looking Down
How This Manager Transformed an Underperformer Into a Sales Champion in 30 Days
Every manager has been here. That one rep you believe in but can’t seem to turn around. You’ve coached. You’ve reminded. You’ve warned. And you’re … [Read more...] about How This Manager Transformed an Underperformer Into a Sales Champion in 30 Days
Will AI Replace the Power of Human Connection? My Day In Cinque Terre, Italy, and Strangers Who Became Teachers
A Day in Cinque Terre: Strangers, Angels, and the Truth We Forget “Ready?” I asked as we stepped out of our Florence hotel at 7 a.m.“Barely,” my … [Read more...] about Will AI Replace the Power of Human Connection? My Day In Cinque Terre, Italy, and Strangers Who Became Teachers
Companies Don’t Lose Customers. Your Service and Support Does
The Dollar That Created Brand Loyalty My wife opened an account for our daughter at, let’s call this bank, Resident Bank. Nothing special about the … [Read more...] about Companies Don’t Lose Customers. Your Service and Support Does
New Book! The Art of Enrollment – Free Download for a Limited Time!
– The Art of Enrollment – How to Kick-start Critical Conversations that Develop Buy-In, Inspire Action, and Create Lasting Change The book and … [Read more...] about New Book! The Art of Enrollment – Free Download for a Limited Time!
Why a Top Sales Manager Got Fired at the Airport
What do you do when you witness someone blatantly disrespect another person? Do you intervene or silently stand by? One manager took the difficult … [Read more...] about Why a Top Sales Manager Got Fired at the Airport
