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Sue Barrett

Humans-in-the-Loop: Selling Smarter with AI

Sue Barrett - 31 July 2025

In 30 seconds As AI reshapes sales, success hinges not on replacing people, but on partnering with machines. The “human-in-the-loop” model lets AI do … [Read more...] about Humans-in-the-Loop: Selling Smarter with AI

Why Leader-Led Learning Works: Lessons from a Standout Client

Sue Barrett - 25 July 2025

In 30 seconds In over 30 years of experience, we’ve seen that real cultural change comes when leaders take ownership and drive learning from the top. … [Read more...] about Why Leader-Led Learning Works: Lessons from a Standout Client

Why Your Reputation IS Other People’s Business AND How Not To Care

Sue Barrett - 17 July 2025

In 30 seconds Reese Witherspoon’s call to ignore others’ opinions promises freedom, but in business, reputation, shaped by what’s said when you leave … [Read more...] about Why Your Reputation IS Other People’s Business AND How Not To Care

Your Clients Don’t Want Your Product (And Why That’s Great News)

Sue Barrett - 11 July 2025

In 30 seconds Nobody wants a mortgage: they want a home. Nobody wants insurance: they want peace of mind. This truth applies to almost every product: … [Read more...] about Your Clients Don’t Want Your Product (And Why That’s Great News)

NES Outshines NPS: The Key to Customer Loyalty in 2025

Sue Barrett - 3 July 2025

In 30 seconds The Net Easy Score (NES) has stepped out of the Net Promoter Score’s (NPS) shadow, becoming the key to customer loyalty in 2025. NES … [Read more...] about NES Outshines NPS: The Key to Customer Loyalty in 2025

Rebel Rebel Resilience: Bowie’s Blueprint for Thriving Under Pressure

Sue Barrett - 27 June 2025

In 30 seconds David Bowie’s fearless reinvention inspires sales leaders and teams to thrive under pressure. Betrayed by manager Tony Defries and stuck … [Read more...] about Rebel Rebel Resilience: Bowie’s Blueprint for Thriving Under Pressure

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