This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What inflection points in technology have … [Read more...] about Embracing AI in Marketing and Customer Experience with Tifenn Dano Kwan
Top 5 Customer Service & CX Articles for Week of November 17, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 17, 2025
Ten Reasons Why Customers Hate Calling You for Help
I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving … [Read more...] about Ten Reasons Why Customers Hate Calling You for Help
AI-Powered Personalization with Rick Elmore
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies send personalized handwritten … [Read more...] about AI-Powered Personalization with Rick Elmore
Top 5 Customer Service & CX Articles for Week of November 10, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 10, 2025
A Lesson On How to Hire the Right Person From the Richest Man in the World
The old saying in business, when it comes to hiring people, is this: Hire for attitude, train for skill. I’ve shared ideas related to this … [Read more...] about A Lesson On How to Hire the Right Person From the Richest Man in the World
