Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 28, 2025
Just Because a Person Can Do Something, It Doesn’t Mean They Should
There seems to be a lot of controversy and questions surrounding AI being used to support customers. The customer experience can be enhanced with AI, … [Read more...] about Just Because a Person Can Do Something, It Doesn’t Mean They Should
The AI-Powered Evolution of Customer Support with Cisco’s Jay Patel
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming the customer service … [Read more...] about The AI-Powered Evolution of Customer Support with Cisco’s Jay Patel
Just Because AI Can Do Something, Doesn’t Mean It Should
I’m often asked, “What should AI be used for?” While there is much that AI can do to support businesses in general, it’s obvious that I’m being asked … [Read more...] about Just Because AI Can Do Something, Doesn’t Mean It Should
How Verizon Is Setting a New Standard for Customer Experience with Sampath
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can you turn your call center from a cost … [Read more...] about How Verizon Is Setting a New Standard for Customer Experience with Sampath
Top 5 Customer Service & CX Articles for Week of July 14, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 14, 2025
