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Shep Hyken

Guest Blog: “Zhuzhing Up” Humans in the Contact Center

Shep Hyken - 28 June 2019

This week we feature an article by Chris Connolly that discusses how assistive AI blends with human-only qualities to create a new category of … [Read more...] about Guest Blog: “Zhuzhing Up” Humans in the Contact Center

Predictive Customer Support

Shep Hyken - 26 June 2019

In the old days – and even in modern times – if a customer wanted help or support, they picked up the phone and called for help. A … [Read more...] about Predictive Customer Support

Amazing Business Radio: Ford Blakely

Shep Hyken - 25 June 2019

A Passion for Convenience Striking a Balance Between Business and Consumer Needs Shep Hyken interviews Ford Blakely. They discuss pursuing your … [Read more...] about Amazing Business Radio: Ford Blakely

5 Top Customer Service Articles for the Week of June 24, 2019

Shep Hyken - 24 June 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of June 24, 2019

Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?

Shep Hyken - 21 June 2019

This week we feature an article by Jonny Everett who discusses what businesses must do to be successful in the on-demand world in which we … [Read more...] about Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?

Five Ways to Eliminate Customer Service Friction

Shep Hyken - 19 June 2019

It’s been a while since I talked about the concepts of friction and convenience. Our customers have learned what it’s like to have a … [Read more...] about Five Ways to Eliminate Customer Service Friction

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