This week we feature an article by Chris Connolly that discusses how assistive AI blends with human-only qualities to create a new category of … [Read more...] about Guest Blog: “Zhuzhing Up” Humans in the Contact Center
Predictive Customer Support
In the old days – and even in modern times – if a customer wanted help or support, they picked up the phone and called for help. A … [Read more...] about Predictive Customer Support
Amazing Business Radio: Ford Blakely
A Passion for Convenience Striking a Balance Between Business and Consumer Needs Shep Hyken interviews Ford Blakely. They discuss pursuing your … [Read more...] about Amazing Business Radio: Ford Blakely
5 Top Customer Service Articles for the Week of June 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of June 24, 2019
Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?
This week we feature an article by Jonny Everett who discusses what businesses must do to be successful in the on-demand world in which we … [Read more...] about Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?
Five Ways to Eliminate Customer Service Friction
It’s been a while since I talked about the concepts of friction and convenience. Our customers have learned what it’s like to have a … [Read more...] about Five Ways to Eliminate Customer Service Friction
