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Shep Hyken

Amazing Business Radio: Michelle Hayward

Shep Hyken - 9 July 2019

The Five Core Values of Company Culture Creating Amazing Customer Experiences From the Inside Out Shep Hyken interviews Michelle Hayward. They discuss … [Read more...] about Amazing Business Radio: Michelle Hayward

5 Top Customer Service Articles for the Week of July 8, 2019

Shep Hyken - 8 July 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of July 8, 2019

Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers

Shep Hyken - 5 July 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success … [Read more...] about Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers

Proactive Customer Support

Shep Hyken - 3 July 2019

Just last week I wrote about the concept of predictive customer support. Now, we take a slightly different angle with the concept of proactive … [Read more...] about Proactive Customer Support

Amazing Business Radio: Adrian Swinscoe

Shep Hyken - 2 July 2019

Punk CX with Adrian Swinscoe Painting Outside the Lines of Customer Service Shep Hyken interviews Adrian Swinscoe. They discuss his new book, Punk CX, … [Read more...] about Amazing Business Radio: Adrian Swinscoe

5 Top Customer Service Articles for the Week of July 1, 2019

Shep Hyken - 1 July 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of July 1, 2019

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