Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Is Customer Service The Same As Customer Experience? I Debate Myself by Steve Olenski
(Media Post) Like many others, I’m sure, I talk to myself quite frequently. And these conversations very often occur out loud versus internally — which apparently means I’m quite intelligent, as research has found that speaking out loud to yourself was found to be a trait of higher cognitive function.
My Comment: What’s the difference between customer service and customer experience? My short answer is that service is part of experience, but experience is much more. The author of this short article shares his take on the similarities and differences between the two.
Want to Consistently Deliver Remarkable Customer
