Shep Hyken

This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial … [Read more...] about Guest Blog: [Infographic] How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience

Something bad happens. There’s nothing you can do about it. It happened—and now you have a choice. You can let it bother you. Let it … [Read more...] about Get Over It and Move On

“Yes” is the Answer; What is the Question? Putting People First to Achieve an Exceptional Customer Experience Shep Hyken interviews … [Read more...] about Amazing Business Radio: Cameron Mitchell

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of July 15, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can … [Read more...] about Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience

I first came across this idea in the book Moments of Truth by Jan Carlzon, which I consider one of the most important books written on customer … [Read more...] about What Signals Are You Unintentionally Sending Your Customers?