Amazing Business Radio: Cameron Mitchell

“Yes” is the Answer; What is the Question?
Putting People First to Achieve an Exceptional Customer Experience
Shep Hyken interviews Cameron Mitchell, Founder and CEO of Cameron Mitchell Restaurants. They discuss Cameron’s customer service philosophies and his new book, Yes is the Answer! What is the Question?.
The Interview with Cameron Mitchell:
Be goal-oriented. Know the difference between working for a paycheck and working for your career.
Define your company’s core values and culture first. Then, build the company for the people, by the people.
Rather than putting the guests/customers first, put your employees first. This sets up a triangular relationship: you take care of your employees, your employees take care of your customers, and your customers take care of your company. This all stems from an internal people-first culture.
Mitchell shared his company’s Five Pillars of Culture, which are in the form of questions. These questions must be answered with authority and conviction. They