This week we feature an article by Joseph Michelli who has written a new book about how Airbnb has used convenience and personalization to deliver an … [Read more...] about Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience
Showing Up On Time
When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the “show up on time” … [Read more...] about Showing Up On Time
Amazing Business Radio: Sam Lessin
Customer Service Drives Value Measuring the Customer Journey to Meet New Expectations Shep Hyken interviews Sam Lessin of Fin Analytics. They discuss … [Read more...] about Amazing Business Radio: Sam Lessin
5 Top Customer Service Articles for the Week of October 7, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of October 7, 2019
Guest Blog: How to Engage Customers with Your Brand
This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant … [Read more...] about Guest Blog: How to Engage Customers with Your Brand
Live Up to a Higher Standard of Service
A friend of mine recently told me about their bad experience at a restaurant. The server was very nice and extremely apologetic about the problems … [Read more...] about Live Up to a Higher Standard of Service
