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Showing Up On Time

Shep Hyken - 9 October 2019

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the “show up on time” lesson—neither of which I’ll ever forget.
Before I get to the story and the lesson, let me give you some insight into my personality. I’m a people-pleaser. I like to make everyone happy. Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else.
It was my father who taught me about being on time. It happened when I was doing magic shows at children’s birthday parties. I’ve written about this in the past, so I’ll share the short version of the story here. I created a magic show that took two minutes to set up. I would arrive at the birthday child’s home and the parents could show me the

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