This week we feature an article by Sean Spurgin, Director of Learning Design at Blue Sky. He discusses how to create a customer experience focused … [Read more...] about Guest Post: Customer Focused Leadership
The Worst Thing That Happens Is Your Customer Loves You
What if the worst thing a customer ever said about you was, “I love you!”? Even on a bad day, you’re still so good that they love … [Read more...] about The Worst Thing That Happens Is Your Customer Loves You
Amazing Business Radio: Bernadette Smith
Unconscious Bias in Customer Service Avoiding Assumptions So You Don’t Accidentally Offend Your Customers Shep Hyken interviews Bernadette … [Read more...] about Amazing Business Radio: Bernadette Smith
5 Top Customer Service Articles For the Week of February 10, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of February 10, 2020
Guest Post: Why Businesses Must Emphasize a Human Touch Over the Phone
This week we feature an article by Riley Panko, a Senior Content Developer & Marketer at Clutch. She emphasizes the need for human interaction … [Read more...] about Guest Post: Why Businesses Must Emphasize a Human Touch Over the Phone
The Last Customer on Earth
What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader … [Read more...] about The Last Customer on Earth
