Guest Post: Customer Focused Leadership

This week we feature an article by Sean Spurgin, Director of Learning Design at Blue Sky. He discusses how to create a customer experience focused culture in the workplace. 
What if we said there were nine things that great leaders do to create a custom focused culture? Well, we’ve distilled the magic down to just nine things that leaders can do to create the climate for customer experience to thrive. Here’s the top three highlights of those nine things.
In these turbulent times, customer experience has never been higher on everybody’s agenda. There isn’t an organization we talk to that isn’t trying to either be number one for service, or beat the competition around service, or just improve the customer experience. In fact, if you were to ask 500 leaders to put up their hands if service is on their agenda, 500 leaders would put up their hands.
What’s quite interesting about