This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative … [Read more...] about Guest Post: Good Customer Service Is More Than Good PR
Four Lessons From The Cult Of The Customer
It’s almost here… the updated and revised edition of The Cult of the Customer. If you’re reading this article the week it’s … [Read more...] about Four Lessons From The Cult Of The Customer
Amazing Business Radio: Bill Cates
The Radical Relevance of Customer Experience Crafting Your Message to Deliver a Consistent Internal and External Experience Shep Hyken interviews Bill … [Read more...] about Amazing Business Radio: Bill Cates
5 Top Customer Service Articles For the Week of March 2, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 2, 2020
Guest Post: What a CX Professional Can Learn from a Top Salesperson
This week we feature an article by Eric Melchor, founder of Elevate My CX. He shares a story about a salesperson who performed a technique that even … [Read more...] about Guest Post: What a CX Professional Can Learn from a Top Salesperson
How to Transform the Customer Experience
Want to engage and connect with your customers more effectively? Then listen to what Matt Gillin, the co-founder and CEO of Relay Network, has to … [Read more...] about How to Transform the Customer Experience
