This week we feature an article by Rakshit Hirapara, a content marketer at LoyaltyXpert. He shares different strategies businesses should implement … [Read more...] about Guest Post: Now is the Time to Implement Effective Ways to Gain and Retain Customer Loyalty
Put Some Fun Into Serious Business
The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take … [Read more...] about Put Some Fun Into Serious Business
Amazing Business Radio: Daniel Ramsey
Working Remotely in Times of Crisis How to Stay Productive and Deliver Amazing Customer Experiences from Far Away Shep Hyken interviews Daniel Ramsey, … [Read more...] about Amazing Business Radio: Daniel Ramsey
5 Top Customer Service Articles For the Week of April 13, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of April 13, 2020
Guest Post: The Salient Approaches to Have Better Customer Engagement
This week we feature an article by Abinaya Ramakrishnan, a digital marketer at FreshWorks. She discusses multiple steps businesses can take to further … [Read more...] about Guest Post: The Salient Approaches to Have Better Customer Engagement
How Do You Really Know If You’re Doing a Good Job?
I could have titled this article “Box of Donuts Research,” but you would have no idea what that means. I’ll explain in a … [Read more...] about How Do You Really Know If You’re Doing a Good Job?
