This week we feature an article by Jay Baer, founder of Convince & Convert. He shares insight on gaining and interpreting customer … [Read more...] about Guest Post: Why Anecdotal Customer Feedback is Dangerous
Don’t Let Your Customers Fall in the Expected Experiences Gap
I’ve written about the concept of a “gap” a number of times over the years. Each time, the gap was different. The first time, I … [Read more...] about Don’t Let Your Customers Fall in the Expected Experiences Gap
Amazing Business Radio: Ronn Torossian
Crisis Management and the Customer Experience How to Adapt and Handle a Global Crisis Without Sacrificing Your Customers Shep Hyken interviews Ronn … [Read more...] about Amazing Business Radio: Ronn Torossian
5 Top Customer Service Articles For the Week of May 4, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of May 4, 2020
Guest Post: Be The Best Decision Your Employees Ever Made
This week we feature an article by John R. DiJulius III, Chief Revolution Officer of The DiJulius Group. He writes about building a company culture … [Read more...] about Guest Post: Be The Best Decision Your Employees Ever Made
A Reason to Smile During the COVID-19 Pandemic
I’m going to switch up my typical customer service and experience content to share a little motivation. My buddy and fellow professional keynote … [Read more...] about A Reason to Smile During the COVID-19 Pandemic
